It occurred to me yesterday that the whole idea of “tips” is a bit lopsided. If someone does a great job, we give them a hefty tip; if they do a terrible job, we give them no tip. In other words, the worst thing we can do to someone who provides a bad level of service is to not give them extra money.
That’s… kind of a low bar to set. It’s not even carrot-and-stick — it’s carrot-and-smaller-carrot.
As someone whose... more